Refund policy

6. Returns and Refunds Policy

6.1 We only ever issue a refund if the returned garment is received back in prime, resaleable condition. This means the item must be:

• Unworn, unwashed, and unused, with no signs of wear, marking, odour (including perfume, deodorant, or smoke), or alteration;

• Returned with all original tags, labels, and hygiene stickers (where applicable) still attached;

• Returned in its original packaging, undamaged;

• Free from stains, pilling, snags, makeup or fake tan transfer, and any other damage howsoever caused.

6.2 Garments that show any sign of having been worn during activity (sweat marks, deodorant transfer, pet hair, odour, stretching, etc.) will not be accepted for refund. We strongly recommend trying garments on briefly indoors, on a clean surface, without engaging in exercise, before deciding to keep them.

6.3 If a returned item does not meet the condition set out in 6.1, we reserve the right to:

• Refuse the refund entirely and return the item to you at your cost; or

• Deduct an amount from your refund that reflects the reduction in the item's value.

6.4 To initiate a return, contact us at [Insert contact email] within 14 days of receiving your order to obtain a returns authorisation. Returns sent without prior authorisation may experience delays.

6.5 You are responsible for the cost of returning the item unless the Product is faulty or was sent in error, and for ensuring it reaches us in the condition described above — we recommend using a tracked service, as we cannot issue a refund for items lost in transit back to us.

6.6 Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 14 days of us confirming the item meets our condition requirements. This does not affect your right, in relation to faulty goods, to a repair, replacement, or refund under the Consumer Rights Act 2015.